Shrewsbury Town FC has rolled out a significant update to its official Fanbase app, focusing on improving the digital ticketing experience for supporters. The club announced the changes on Tuesday, advising fans to update the app before their next visit to the stadium.
The update introduces faster ticket purchasing through integrated support for Apple Pay and Google Pay. This aims to simplify the process for fans buying match tickets or season passes on their mobile devices. A key new feature is the automatic offline storage of purchased tickets, which will scan at the turnstile even without a mobile data signal, addressing a common matchday frustration.
The club finished the 2025 League Two season in 19th place, securing 49 points from 13 wins, 10 draws, and 23 losses across 46 games. Their final run of form was recorded as LDDWL, and they ended the campaign with a goal difference of -27, having scored 42 and conceded 69. The full standings from last season are available for review.
The enhanced app serves as a central hub for Shrewsbury supporters beyond just ticketing. Users can follow the club for the latest news, exclusive content, and updates on upcoming fixtures. The integration of popular mobile payment systems is designed to reduce checkout times and make spontaneous ticket purchases easier. Having tickets available offline directly on the phone removes the worry of poor connectivity in crowded stadium areas on matchdays.
Supporters are strongly encouraged to update the app via the App Store or Google Play Store before attending the next home game. The club has also confirmed that technical support is available for any users encountering problems with the new version. This digital shift comes as the team prepares for a new season, looking to build on their 19th-place finish where they trailed champions Bromley by 38 points.
The primary goal of the update is to make attending a Shrewsbury Town match more convenient. The offline ticket feature means fans no longer need to search for a signal or print paper tickets at home. They can simply present their phone at the gate. The faster payment options also help during busy sales periods for high-demand matches.
This move towards a more strong digital experience aligns with modern fan expectations. It allows the club to communicate directly with its supporter base through push notifications and in-app content. Fans can now check the fixtures schedule and plan their visits all within the same application.
Shrewsbury Town FC has stated that assistance is on hand for any issues related to the Fanbase app update. Supporters facing difficulties with downloading the update, making payments, or accessing their tickets should contact the club's designated support channels. The club's official announcement, which detailed these changes, emphasized ensuring a smooth transition for all users.
The update represents a continued investment in fan engagement tools off the pitch. While the team's on-field focus will be on improving a defensive record that saw 69 goals conceded last term, the off-field team is working to enhance service. Supporters can also view the current squad information through the club's official channels. The final detail for fans is to ensure their app is updated ahead of the next fixture.
